Our Mission: To End the Frustration, Distrust and Chaos of Home Maintenance in South Africa
Never lift a finger. Never chase a contractor. Your home, on complete autopilot. We serve customers wherever they are in South Africa, even if you have never used us before.
The Problem We Solve: Home Maintenance in South Africa Is Broken
A broken fridge sits for weeks because nobody has a bakkie to move it. A dripping geyser means a week of phone calls and contractors who never show up. A tripped DB board means a stranger from the internet with a toolbox, a vague quote and no certificate. South African homeowners are done with heavy lifting, unvetted contractors, surprise repair fees and the chaos of chasing three different trades. Zibuke OnCall ends all of it. One trusted, on-call concierge team for your appliances, electrical, plumbing, handyman and lawn. We serve you wherever you are in South Africa, even if you have never used us before, and our accountability compels us to do what we said we will do.
The Old Way vs The On-Call Concierge Way
| Service / Issue Type | Typical Emergency Repair Cost | Zibuke OnCall Concierge Plan |
|---|---|---|
| Emergency Electrician Callout | R600 to R1,500 | Included in Electrical Plan (R2,900/yr) |
| Emergency Plumber Callout | R500 to R3,500 | Included in Plumbing Plan (R3,300/yr) |
| Washing Machine Repair | R800 to R3,500 | Included in Appliance Plans (from R259/mo) |
| Fridge Compressor Replacement | R2,500 to R7,000 | Included in Appliance Plans (from R259/mo) |
| Geyser Replacement & Fitment | R4,000 to R12,000 | Included in Plumbing Plan (R3,300/yr) |
Our Solution: One Concierge. Complete Home Autopilot.
Five on-call services for homeowners, plus a separate homeowner-only Landscaping Programme, all under one trusted subscription with zero surprise fees.
Appliance Plans
We come to your home, collect your appliance, repair it at our workshop and deliver it back working. You never lift a finger, even on your first visit.
Electrical Plan
A licensed wireman at your door within 5 hours, with a legal Certificate of Compliance. One phone call, one trusted team.
Plumbing Plan
A PIRB-registered master plumber on-site within 5 hours. Emergencies handled, with no surprise fees.
Handyman Plan
12 scheduled visits a year for roof leaks, doors, locks and cupboards. We come to you, on a schedule you can rely on.
Landscaping Programme (Homeowners Only)
Green all year round is the result. Monthly bio-manure nutrition treatments keep your home lawn green all year. We handle the care, you enjoy the garden.
⏸️ Your home running smoothly? Your payment pauses. Your on-call priority stays 100% active. You only pay when you actually call us in.
Our Accountability Culture: The Foundation of Everything We Do
Accountability is not a policy we post on a wall. It is not a slogan we print on T-shirts. Accountability is the operating system of Zibuke OnCall.
Every person who joins Zibuke OnCall, whether a sales representative, technician, driver, or manager, must demonstrate accountability through measurable results before they are permanently hired. And every employee continues to demonstrate it every single day. This is how we guarantee that the promises we make to our customers are kept.
What Accountability Means at Zibuke OnCall
1. Doing what you say you will do
When we promise a 5-hour emergency response, we deliver. When we promise to repair your appliance, we repair it. When we promise to keep your service active during payment pause, we keep it active.
2. Being honest about what you have and have not done
We do not hide delays. We do not make excuses. We tell you exactly what is happening with your repair, your delivery, and your service. Transparency is our commitment.
3. Taking ownership of your results, good or bad
When a repair is completed perfectly, we own the success. When a delivery is late, we own the failure. Every person at Zibuke OnCall is accountable for their own results.
4. Demonstrating your commitment through measurable actions
We do not measure accountability by intentions. We measure it by results. Sales representatives must sell a minimum number of packages. Technicians must complete repairs without callbacks. Drivers must deliver on time. Numbers do not lie.
5. Being reliable. People can count on you.
Our customers trust us because we show up. Our employees trust us because we pay fairly. Our partners trust us because we deliver on our promises. Reliability is the foundation of every relationship we build.
How Accountability Operates Across Every Department
Accountability is not a slogan on a wall. It is the operating system of Zibuke OnCall across every role.
| Department | Role | How They Demonstrate Accountability | Measured By |
|---|---|---|---|
| Revenue | Sales Representative | Sells minimum 20 packages per month to qualify for bonus. If they miss, they own it. No excuses. | Monthly package count, assessment progress, bars earned |
| Revenue | Sales Manager | Ensures at least 3 of their reps hit their 20-package benchmark. Manages team accountability. | Team hit rate, 3-of-team rule compliance, tiered bonuses earned |
| Revenue | Regional Sales Manager | Sells corporate maintenance contracts using free comprehensive maintenance assessment report. Owns pipeline. | Corporate contracts signed, pipeline value, monthly contract revenue |
| Operations | Technician | Completes repairs correctly the first time. Quality of work is their accountability. No callbacks. | Repairs completed, callback rate, repair quality score |
| Logistics | Driver | Arrives on time. Handles appliances with care. Reliable delivery is their accountability. | Jobs completed on time, delivery damage rate, reliability score |
| Operations | Supervisor | Ensures their team delivers quality results. Their team's performance is their accountability. | Team output, quality metrics, customer satisfaction |
| Operations | Intern (Operations) | Completes logbook activities. Rotates between managers. Demonstrates growth through actions. | Logbook completion, rotation feedback, skill development |
| Logistics | Logistics Manager | Coordinates all collection and delivery operations. Ensures drivers meet their targets and appliances are handled with care. | Fleet performance, on-time delivery rate, customer satisfaction |
| Logistics | Intern (Logistics) | Completes logbook activities. Supports drivers and logistics managers. Demonstrates reliability through actions. | Logbook completion, task completion, supervisor feedback |
| Leadership | Master / CEO | Builds and monitors the entire accountability system. Ensures the culture is maintained at every level. Makes final decisions on hiring, promotion, and demotion. | System integrity, culture adherence, organisational performance |
Two Accountability Systems: One for Candidates, One for Employees
1. The Accountability Assessment (for Candidates)
Every person who joins Zibuke OnCall, whether Sales Manager, Sales Representative, Intern, Technician, or Driver, must prove they are accountable before they are permanently hired. The assessment is not a test. It is a demonstration. Sales candidates must sell 45 active subscriptions. Technicians must complete 48 repairs without callback. Drivers must complete 70 collection and delivery jobs on time. If they succeed, they are hired permanently. If they fail, they are released with what they earned.
2. The Accountability Score (Bars) (for Employees)
After passing their assessment, employees earn bars for exceeding their monthly targets. Bars determine their annual bonus. Sales representatives earn 1 bar per package sold above 20 per month. Sales managers earn 1 bar per 3 extra packages sold above target by their team. Both systems are tracked automatically and displayed in each employee's portal.
Our Accountability to Customers: We Keep Our Promises
Accountability extends beyond employees to customers. When you subscribe to Zibuke OnCall, the company makes a promise: your appliances will be repaired quickly, correctly, and with care. This promise is demonstrated through:
Service Level Commitments
5-hour emergency response for electrical and plumbing, next business day for handyman, 3-hour emergency response for corporate customers.
Repair Transparency
Track your appliance repair in real-time through the portal, with seven distinct statuses from Received to Delivered.
Proactive Notifications
Payment reminders, repair status updates, and delivery scheduling. You are notified before you have to ask.
The Loyalty Discount
Customers who remain claim-free earn increasing discounts on their subscription, eventually reaching R0 per month.
The Payment Pause Feature
If you don't use the service, your payment is paused while the service stays active. This is the ultimate accountability: we only charge you when you need us.
The Payment Pause Difference: We Only Charge You When You Need Us
For monthly plans: your payment is paused after the first month if you have not used the service, and resumes only after your first repair. For annual plans: your payment is paused if you have not used the service, and resumes only after your first repair. Your service stays active even when your payment is paused. You can still book oncall, request repairs, and use all portal features.
Month 1
Pay and subscribe. Your plan is active.
Month 2 Onwards
Payment paused if no service used. Service stays active.
When You Need Us
Payment resumes. Repair is completed. You only pay when you use it.
This is our accountability to you: we will not take your money if we are not providing you with value.
Our Service Commitments: Measurable Promises We Keep
Every service type comes with explicit SLAs backed by our accountability culture.
| Service Type | Customer Type | Response Time | Details |
|---|---|---|---|
| Electrical Emergency | Homeowner | 5 hours | Registered Wireman onsite within 5 hours of booking |
| Plumbing Emergency | Homeowner | 5 hours | PIRB-registered plumber onsite within 5 hours of booking |
| Landscape Maintenance | Homeowner | Scheduled visits | Monthly or twice-monthly scheduled visits with all year round green grass maintenance |
| Handyman | Homeowner | Next business day | Qualified handyman onsite next business day |
| Appliance Repair | Homeowner | Collection within 48 hours | We collect, repair, and deliver your appliance |
| Corporate Emergency | Corporate | 3 hours | Onsite within 3 hours of first report for any asset under contract |
| Corporate Standard | Corporate | Per SLA tier | Response time depends on retainer tier: 24h, 12h, or 4h |
Part of Zibuke Africa
Zibuke OnCall is a unit within the Services Division of Zibuke Africa. The parent company provides the broader infrastructure and strategic direction, while Zibuke OnCall focuses on being South Africa's on-demand home concierge. One trusted team ends the frustration, distrust and chaos of traditional home maintenance.
Zibuke Africa's mission is to build companies that serve South African communities with accountability, transparency, and measurable results. Zibuke OnCall is one expression of that mission. White-glove logistics, certified technical mastery, zero-risk guarantees and the revolutionary Payment Pause.
Ready to Put Your Home on Complete Autopilot?
Join the South African families who never lift a finger and never chase a contractor. One subscription. One trusted team. Your home, handled. We serve customers wherever they are in South Africa, even if you have never used us before.