Collect broken appliances from customers. Deliver repaired appliances back on time. Carry every item with care. Keep the promise that makes customers trust Zibuke OnCall.
Zibuke OnCall collects broken appliances from customers. We repair them at our workshop. We deliver them back on time. This is the promise we make to every customer.
The Driver protects that promise. Without careful collection, customers feel anxious about their belongings. Without on time delivery, customers lose trust. Without honest reporting, problems stay hidden.
This role exists because every appliance belongs to someone's home. A washing machine is not just a machine. It is how a family keeps their clothes clean. A fridge is not just a fridge. It is how a family keeps their food fresh. When you carry an appliance with care, you carry a family's trust.
You will collect broken appliances from customers. You will deliver repaired appliances back to customers. You will follow routes planned by the Distribution Manager. You will call customers when needed. You will handle every appliance as if it belongs to your own family.
Every day, you will collect, deliver, and report. Your work keeps appliances moving and customers informed.
This role is for someone who takes responsibility seriously. You do not wait to be told what to do. You see a problem and you solve it. You understand that customers are waiting and that every delayed delivery affects a family.
You should apply if:
We do not require specific qualifications for this role. We require proof that you can do the work. You will complete an accountability assessment before appointment. This assessment proves you understand collection, delivery, customer service, and responsibility.
Physical requirement: This job is physically demanding. You will carry heavy appliances including washing machines, fridges, stoves, and other household items. You must be fit and strong enough to carry these items safely without damaging them or injuring yourself. If you cannot carry heavy appliances safely, this role is not suitable for you.
You may select any person you like to be your assistant. Note: the codebase does not implement an assistant salary or role — an assistant's pay must be set up by the master as a salary rule if this arrangement is used.
Choose someone you trust. Choose someone who can work well with customers. Choose someone who is fit and strong because the work includes carrying heavy appliances. Choose someone who is reliable because customers depend on both of you to arrive on time and handle their belongings with care.
Your assistant must be able to carry heavy appliances safely without breaking them. Your assistant must understand that customers trust Zibuke OnCall with valuable household appliances. If your assistant is careless, customers lose trust. If your assistant is reliable, customers feel cared for.
The assistant will also be assessed for fitness, strength, reliability, and careful handling of appliances. The assistant must pass this assessment before starting work.
The Driver earns a base salary of R7 500 per month (the default fallback for the `driver` role in `src/handlers/salary.js`). This is paid regardless of performance. It is your guaranteed income.
You earn 1 accountability bar for every completed delivery (`BAR_VALUES.delivery = 1` in `src/constants.js`, awarded by `src/handlers/driver-routes.js`). Bars accumulate and determine your ranking and annual bonus.
Note: the codebase does not implement a per-day bonus (e.g. R80 per counted day) or a 90-task bonus threshold. Driver earnings are the R7,500 base salary plus accountability bars for completed deliveries.
The Driver earns accountability bars for each completed delivery (`BAR_VALUES.delivery = 1`).
The annual bonus is calculated by multiplying the set annual amount per accountability bar by the total number of accountability bars you earned in the year. The set annual amount is defined by Zibuke OnCall payroll settings.
Your accountability bars accumulate throughout the year. The more deliveries you complete each month, the more bars you earn, and the larger your annual bonus.
Before you are appointed as a Driver, you must complete and pass the accountability assessment. This assessment requires you to complete 70 jobs (collections and deliveries on time) within the assessment period.
This assessment protects customers, drivers, assistants, and the company. It proves that you can handle appliances with care. It proves that you can arrive on time. It proves that you can report honestly. It proves that you take responsibility seriously.
If you have not passed the assessment, you are not eligible for appointment. This is not negotiable. Every Driver at Zibuke OnCall has passed the same assessment.
The assessment is fair. It is clear. It measures real work. If you do the work, you pass. If you do not do the work, you do not pass. There is no interview that replaces this proof.
You will use a distribution portal built for drivers, assistants, and Distribution Managers. The portal makes your work clearer, simpler, and more accountable.
Your Distribution Manager will use a separate portal to support you:
When a customer gives us their broken washing machine, they are trusting us with something important. Their family depends on that machine. They are paying money they worked hard for. They are expecting us to fix it and bring it back on time.
The Driver is the person who keeps that promise. You collect the machine with care. You deliver it back on time. You call the customer before arriving. You handle the appliance as if it belongs to your own family.
If you are late, the customer worries. If you are careless, the customer feels uncared for. If you are honest about a problem, the customer respects you. If you arrive on time and handle the appliance well, the customer trusts Zibuke OnCall.
This is not just driving. This is trust. Every careful collection is a customer who feels safe. Every on time delivery is a customer who believes in the service. Every honest report is a problem that gets solved. You make the difference.
Strength matters because appliances are heavy. Care matters because every appliance belongs to someone's home. Honesty matters because customers deserve to know what is happening. You carry more than machines. You carry trust.
Accountability at Zibuke OnCall is not punishment. It is clarity.
It means every person knows what is expected. Every person has the tools to do the work. Every person is measured on results, not politics. Every person is treated fairly.
When you follow a route, the portal records it. When you complete a stop, the portal tracks it. When you call a customer, the portal logs it. When you are late, the portal shows it.
This is not about watching people. It is about making sure the work is done right. It is about giving you the information you need to do your job well. It is about making sure customers get what they were promised.
If you perform well, you are rewarded. If you struggle, you are supported. If there is a problem, you are expected to solve it. If you need help, you are expected to ask for it.
Accountability is the foundation of everything we do. It is why customers trust us. It is why employees stay. It is why the company grows.
If you are fit and strong. If you care about customers. If you can handle appliances with care. If you want to be rewarded for real performance. Apply now.
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Track your application at: zibukeoncall.co.za/track-application