Terms & Conditions

Last updated: June 2026

By using zibukeoncall.co.za or signing up for a Zibuke OnCall repair plan, you agree to these terms. Please read them carefully.

1. Definitions

"Zibuke OnCall", "we", "us", "our" refers to Zibuke OnCall, a unit within the Services Division of Zibuke Africa (Pty) Ltd.
"Customer", "you", "your" refers to any person who registers an account, signs up for a repair plan, or books a collection on this Site.
"Plan" refers to the Silver, Gold, or Platinum monthly or annual subscription.
"Repair" refers to the collection, diagnosis, repair, and delivery of a registered domestic appliance.

2. Eligibility and accounts

You must be at least 18 years old to create an account or sign up for a Plan.
You must provide accurate, current, and complete information during registration.
You are responsible for keeping your password confidential. Zibuke OnCall will never ask for your password by phone, email, or SMS.
One account per household. Duplicate accounts may be merged or suspended.

3. The repair plans

Zibuke OnCall offers three plans, each with its own monthly or annual fee, parts cover, and terms. The current pricing, parts cover values, and inclusions are published on the Repair Plans page and form part of these terms.

3.1 Monthly billing

Customers paying monthly become eligible to book a collection after 6 consecutive monthly payments ("the waiting period"). The waiting period exists to prevent abuse and to keep premiums affordable for everyone.

3.2 Annual billing ("Pay 10, Get 12")

Customers paying annually for the equivalent of 10 months receive 12 months of cover. Annual customers are eligible to book a collection 9 days after payment.

3.3 What the Plans cover

Collection from your home within our service areas.
Diagnosis and labour for covered faults.
Replacement parts up to the parts cover value of your Plan, divided equally across covered items.
Delivery of the repaired appliance back to your home.

3.4 What the Plans do NOT cover

Broken TV screens or panels of any kind.
Cosmetic damage that does not affect function.
Damage caused by misuse, negligence, lightning, power surges, flood, fire, or theft.
Appliances still under manufacturer or extended warranty.
Commercial-grade appliances (the Plans are for domestic use only).
Appliances older than 10 years at the time of registration (technician assessment applies).

4. Booking and the repair process

Register your appliances (type, brand, model, serial number) in your portal before booking a collection.
Book a collection slot via the Site or by calling us. Slots are subject to availability.
A driver will collect the appliance from the address on your account. You must be present, or have an authorised adult present, at the agreed time.
The technician will diagnose the fault. We will contact you with a quote if the repair cost exceeds the parts cover for your Plan.
Once repaired, the appliance is delivered back to you, typically within 5 to 10 working days of collection.

5. Loyalty discount ("Claim-Free Discount")

Your monthly premium reduces by 30% for every consecutive 12-month period in which you do not claim a repair, until the premium reaches R0. The discount only becomes active once your cumulative payments exceed 160% of the parts cover value of your Plan. See the Customer Portal for your live progress.

6. Cancellation and refunds

Monthly plans: You may cancel at any time. The current month's cover remains active until the end of that billing cycle. No pro-rata refund.
Annual plans: You may cancel within 14 days of payment for a full refund, provided no collection has been made. After 14 days, the annual fee is non-refundable except in cases of proven duplicate billing.
Refunds are processed to the original payment method within 10 business days.

7. Pricing and changes

Pricing is reviewed annually. We will give you at least 30 days' written notice of any price change that affects your Plan. Continued payment after the notice period constitutes acceptance.

8. Use of the Site

You agree not to:

Use the Site for any unlawful purpose or in violation of any applicable laws.
Attempt to gain unauthorised access to any portion of the Site, other accounts, or computer systems.
Use any robot, scraper, or other automated means to access the Site for any purpose without our written consent.
Upload or transmit viruses, malware, or any code of a destructive nature.

9. Intellectual property

All content on this Site, including text, graphics, logos, and software, is the property of Zibuke Africa (Pty) Ltd and is protected by South African and international copyright laws.

10. Limitation of liability

To the maximum extent permitted by law, Zibuke OnCall's total liability to you for any claim arising from the use of our service is limited to the total amount you have paid us in the 12 months preceding the claim. We are not liable for any indirect, incidental, or consequential damages.

11. Governing law

These terms are governed by the laws of the Republic of South Africa. Any disputes will be resolved in the South African courts with jurisdiction over the area where Zibuke Africa is headquartered.

12. Contact us

Questions about these terms? Email oncallappliance@zibukeafrica.co.za or call +27 18 007 0525.

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